Job Responsibilities:

1. Responsible for the management of guest room staff;

2. Learn about the situation of various facilities and equipments in the area under administration and timely propose plans for repair, update and purchase;

3. Learn about the status of guest rooms the area under administration and be responsible for claiming and handling the items left by guests;

4. Take care of collecting, dispatching and keeping of the floor master key;

5. Be responsible for the management of guest room supplies, keep the goods in the warehouse neatly stacked and properly received;

6. Organize or supervise the post service training of employees, constantly improve the service skills of room attendants and ensure the provision of high-quality and standardized services;

7. Arrange the shifts, working hours and holidays in turns of subordinate employees;

8. Persist in the supervision and management of the service site, check the guest rooms in the area under administration every day and timely guide and correct the problems if any;

9. Report the controversial guest rooms anytime, and make records in the office before getting off work;

10. Deal with temporary emergencies.